Shipping policy

OVERVIEW

Thank you for shopping at PrimeBazaarPK. We are committed to delivering your orders safely, efficiently, and across Pakistan. This Shipping Policy explains how orders are processed, shipped, and delivered.

SECTION 1 – SHIPPING COVERAGE

We currently offer Free Delivery All Over Pakistan.

We deliver to major cities as well as most remote areas, depending on courier service availability.

SECTION 2 – ORDER PROCESSING

All orders are processed within 1–2 business days after order confirmation.

Orders placed on weekends or public holidays are processed on the next working day.

Processing includes:

  • Order verification
  • Product preparation
  • Packaging
  • Dispatch arrangement

Once processed, orders are handed over to our delivery partners for shipment.

SECTION 3 – SHIPPING TIME

Estimated delivery time is:

3–7 business days across Pakistan.

Delivery time may vary depending on:

  • Location (urban or rural areas)
  • Courier service availability
  • Operational delays

Please note that delivery timelines are estimates and not guaranteed.

SECTION 4 – SHIPPING CHARGES

We offer:

✅ Free Delivery All Over Pakistan

Shipping charges are included in the product price unless stated otherwise during special promotions.

SECTION 5 – ORDER TRACKING

Once your order is shipped, tracking details may be shared via SMS or email (if supported by courier service).

Tracking availability depends on the assigned logistics provider.

SECTION 6 – DELIVERY DELAYS

While we aim to ensure timely delivery, delays may occur due to:

  • Weather conditions
  • Courier operational issues
  • Public holidays
  • High order volume
  • Unforeseen logistical challenges

PrimeBazaarPK is not responsible for delays caused by third-party courier services or events beyond our control.

SECTION 7 – INCORRECT ADDRESS

Customers are responsible for providing accurate shipping details at checkout.

We are not responsible for:

  • Delays
  • Failed delivery attempts
  • Lost packages

caused by incorrect or incomplete address information.

Additional delivery attempts or re-shipment may require confirmation.

SECTION 8 – LOST, DAMAGED, OR MISSING PACKAGES

If your order is damaged, missing, or not delivered within the expected timeframe, please contact us immediately.

We will coordinate with our logistics partners to investigate the issue and provide a suitable resolution where applicable.

Resolution may include replacement or refund after verification.

SECTION 9 – CASH ON DELIVERY (COD) CONDITIONS

For Cash on Delivery orders:

  • Customers are required to accept the parcel at delivery
  • Refusal of parcels without valid reason may lead to order restrictions
  • Repeated COD refusals may result in suspension of COD facility

SECTION 10 – DROPSHIPPING & FULFILLMENT

PrimeBazaarPK operates on a dropshipping model.

Some products may be fulfilled through trusted third-party suppliers and logistics partners.

This means:

  • Product packaging and dispatch location may vary
  • Order handling is managed through fulfillment partners
  • We ensure quality control before dispatch where applicable

SECTION 11 – CONTACT INFORMATION

For any shipping-related inquiries:

Email: support@primebazaar.pk
Location: Karachi, Pakistan