FAQs

🛒 Orders & Shipping

1. How do I place an order?
Select your desired product, click “Add to Cart,” and proceed to checkout to complete your order.

2. How long does delivery take?
Delivery usually takes 3–7 working days across Pakistan, depending on your location and courier service.

3. What are the delivery charges?
We offer Free Delivery across Pakistan on most products.
Any applicable charges (if any) will be shown at checkout before order confirmation.

4. Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery (COD) across Pakistan, subject to order verification.

5. How will my order be confirmed?
After placing your order, you may receive a confirmation message, call, or email.
Orders are processed and dispatched after verification.

📦 Order Tracking

6. How can I track my order?
Once your order is shipped, tracking details (if available) will be shared via SMS or email.

Tracking availability depends on the courier service assigned.

7. What should I do if my order is delayed?
Delivery delays may occur due to courier operations or external factors.
If your order is delayed beyond expected time, please contact our support team.

🔄 Returns & Exchanges

8. What is your return or exchange policy?
If you receive a damaged, defective, or incorrect item, contact us within 24–48 hours of delivery for assistance.

9. What are the conditions for returns?
To be eligible for return:

Item must be unused
Must be in original packaging
Must be reported within the allowed time
Proof (photo/video) may be required for verification

10. Do you accept returns due to change of mind?
No. We do not accept returns or refunds for change of mind or personal preference.

💳 Payments

11. What payment methods are available?
We accept:

Cash on Delivery (COD)
Bank Transfer
Easypaisa
JazzCash

All payments are processed securely through trusted channels.

🛍 Products

12. Are your products original?
We offer carefully selected quality products sourced through verified suppliers.
Product images are as accurate as possible, though minor variations may occur.

13. Can product color or design vary?
Yes, slight variations may occur due to lighting, screen settings, or supplier updates.